Home > How To Order

How To Order

 

Step 1

To select your items just click on the category of products on the left hand navigation bar that you are interested in.
For example under 'Herbal Teas- click on "Slim Teas" to view all the teas in this category'.
The items from this category will load. Choose the tea you would like, click on buy now and the tea will be added to your shopping cart.
Or click on See details for information about that particular tea. Once you viewed the information and you are still interested in purchasing the tea you can click on the buy now button to add to your shopping cart.
You can keep shopping by selecting another category from the navigation bar on the left and repeat above, add as many products to your shopping cart as you like.

Important notice: For wholesale customers you need to login in first before ordering.

Step 2

When you are ready to purchase, go to your cart at the top right of the screen, click on View Cart or To Checkout and fill in the appropriate information. 

Step 3

Check that your order is correct. Please note there is a flat rate of postage and handling cost of $8 for any orders except for free shipping offers. You will then continue on to a simple 3 step process to the 'Secure Payment Gateway' by clicking on the checkout button.

You will then need to fill in and verify the appropriate information.  Once this is completed you will receive a confirmation email from Paris Lotus confirming that we have received your email detailing what you have ordered.

Step 4

After confirming your order in 'Step 3 of 3', choose the method of payment that you prefer.

We accept 3 methods of payment:

  •        Credit cards (Visa Card or Master Card)
  •        Paypal
  •        Cheque or Bank Transfer

 For payment by Credit cards or Paypal select “Credit cards or Paypal” option, you will be re-directed to a secure online PayPal payment gateway to verify your details and safely complete your transaction.

After your transaction has been approved, press 'Return to Paris Lotus' button to return to our site.

Alternatively you could pay via Bank Transfer or Cheque by clicking on “Cheque or Bank Transfer”. Simply follow the prompts and submit your order. An invoice will be issued and emailed to you.

Using your internet banking to transfer to our bank account, details as provided on the invoice. Alternatively, write a cheque payable to Paris Lotus Australia Pty Ltd and post it to us together with a copy of the invoice.

FAX or MAIL ORDER

Don’t want to do go through the purchase process via internet?  No Worries. Please download and print  a Purchase Order here, fill in with details of products that you would like to order, select a preferred method of payment, and we will work out the rest for you.

Shipping & Delivery

At present Paris Lotus Australia do not deliver outside of Australia

If you are purchasing from outside of Australia, please contact Paris Lotus head quarter in France at commercial@paris-lotus.com or visit www.paris-lotus.com

Paris Lotus shall not be liable for any delay in delivering your Goods if that delay or failure is caused by circumstances beyond our control such as war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or act of God, failure of Internet Service Provider (ISP) or telecommunications provider in connection with the performance of the Paris Lotus website. In case of a stock shortage, we reserve the right to differ for a few days the sending of all the goods purchased. If this shortage lasts, only the available products will be shipped to the customer.

Delivery Timetable

Paris Lotus offers delivery Australia wide using Australian Post. Australian Post will deliver Monday to Friday between the hours of 9.00 am - 5.00 pm. Please ensure that there is someone present at the delivery address you provide to receive your order as a signature will be required. If no-one is present, a notification card will be left in your mailbox. Delivery times will vary depending on your delivery.

As a guide, and based on reasonable expectations, the following delivery times may apply;



Working Days

For delivery

 Same State

Other State

Between the metropolitan area of a capital city and a country location

 3-6

 4-7

Between country locations

 3-6

 5-10

In case of a stock shortage, we reserve the right to differ for a few days the sending of all the goods purchased. If this shortage lasts, only the available products will be shipped to the customer. Customers will be notified via email and charged only for shipped products.

Delivery Charges

Delivery charges will vary depending on your delivery address. Delivery charges will be calculated accordingly, and displayed to You, before completing the transaction.

Returns Policy

At Paris Lotus your satisfaction is our highest concern.

If at any time You are not satisfied with the quality of the products please contact us at: sales@parislotus.com.au, and we will assess Your request for a full refund less postage costs or replace the products.

You must indicate your intention to exchange / return within 7 days of the date of delivery.